Privacy Policy

Effective Date: 10/23/2026

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name
  • Phone number
  • Email address
  • Mailing address
  • Prescription and medical details (submitted through forms or by your provider)
  • Government-issued ID (e.g., driver’s license for verification of controlled substances)
  • Payment information (processed via secure third-party systems)

b. Non-Personal Information

  • IP address
  • Browser type and device details
  • Pages visited and time spent on site
  • Referring website or source

2. How We Use Your Information

We use your information to:

  • Process and fulfill prescription orders
  • Communicate with you about your prescriptions or account
  • Provide order confirmations, reminders, and updates
  • Maintain legal and regulatory compliance
  • Improve our website and service experience

3. Mobile Information and SMS Communication

If you opt in to receive text messages or updates via SMS, your mobile information (including phone number and message data) will:

  • Only be used for the purpose of communicating with you about your prescriptions, orders, and pharmacy-related updates
  • Not be shared, sold, or transferred to third parties for marketing purposes

We do not share SMS opt-in data or consent with third parties for marketing or promotional use.

4. Information Sharing

We may share your information only in the following limited situations:

  • With our licensed staff to process prescriptions
  • With your healthcare provider or prescriber, as required for your care
  • With HIPAA-compliant third-party services (e.g., payment processors, delivery services)
  • When required by law or regulatory authority

We do not sell or rent your personal information to anyone.

5. Security

We implement reasonable physical, technical, and administrative safeguards to protect your data, including SSL encryption and restricted access. While no system is 100% secure, we work diligently to protect your information.

6. Your Rights

You have the right to:

  • Request access to your personal data
  • Request updates or corrections
  • Withdraw consent to certain communications
  • Request deletion of your data, where applicable

To exercise your rights, contact us at:
317-845-9820
info@innovative-rx.com

7. Cookies & Tracking

Our website may use cookies to improve your browsing experience. You may disable cookies via your browser settings.

8. External Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those third-party sites.

9. Refund & Return Policy

a. Prescription Medications
Because all medications we dispense are compounded specifically for each patient based on a valid prescription, we cannot accept returns or provide refunds once the medication has been dispensed and shipped. This policy ensures patient safety and complies with pharmacy regulations.

b. Cancellations Before Dispensing
Orders may be canceled with a full refund if compounding has not yet begun. Once compounding starts, the order cannot be canceled or refunded.

c. Side Effects & Treatment Outcomes
Every patient may respond differently to medication. Refunds cannot be provided due to side effects, adverse reactions, or lack of desired results, as these are not pharmacy dispensing errors. If you experience unexpected or concerning side effects, please contact your healthcare provider or our pharmacy team for guidance.

d. Shipping Errors or Damaged Packages
If your medication is damaged during shipping or you receive the wrong prescription in error, please contact us within 7 days of delivery. We will work with you to promptly correct the issue, which may include a replacement or refund, depending on the circumstances.

e. Payment Disputes
All chargebacks and refunds are processed directly through Innovative Rx Pharmacy.

Patients can contact us at 317-845-9820 or by email at info@innovative-rx.com with any billing concerns.

10. Updates to This Policy

We may revise this policy as needed. Updates will be posted to this page with a new “Effective Date.” Please check back periodically.

11. Contact Us